Thank you for purchasing your Asahi Pool. It is our goal to have your pool up and running as quickly as possible. It is for this reason that we have created this site. VERY IMPORTANT: If you are inquiring about a warranty replacement item, we need to have a copy of your sales receipt (or contract). We will also need detailed descriptions of which parts you need and pictures showing the defective product. For more information visit our Parts-Store page. If your pool is no longer covered by warranty, or you are simply in need of parts for any other reason, no sales receipt is necessary, simply order the parts you need. This site is only related to warranty and parts issues within the United States of America.
If You have rust developing on your pool wall you should drain your pool immediately to avoid a burst which may result in injury or property damage.
NEW MESSAGE - 5/14/09
As many of you already know, we are tremendously backed up on emails this time of year. A member of our team was sick last week (April 28 - May 8). Customers who have made purchases have been handled as a priority which further complicated our ability to catch up on emails. I sincerely apologize for our tardiness, I assure you we are working to catch up. Please feel free to email us again, if you feel your message has been overlooked (although no emails have been deleted to my knowledge).
Where do you want to go?
Warranty About-Us Contact-Us The Parts Store